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Privacy Policy

In observing the importance of personal data that you may provide us, we DPO International (“we” “us” or “the Company”) has come up with this Privacy Notice to ensure that it manages and safeguard the personal data securely. We have set up a compliance method for Privacy in compliance with Personal Data Protection Act 2010. By accessing our website, https://dpointernational.com/ and/or https://foodcraftasia.com/ (“Website”) you consent voluntarily and unconditionally to the terms of this Privacy Notice. It is important to note that the Company is the owner and operator of both websites.

General

1. Personal data essentially means any information that can be used to identify a specific individual directly or indirectly.
2. We may collect personal data through following means; Personal Data provided directly by you and Personal Data collected automatically by us.
3. We expressly state the purpose of collecting, using and disclosing personal data in a lawful manner.
4. This Website has security measures in place to help protect against the loss, misuse and alteration of the personal data under its control.
5. We use the personal data solely for the purpose originally intended with a commitment to avoiding any infringement on your rights. We will not disclose or offer your personal data to third parties without your consent.
6. We comply with laws, regulations and best practice in our handling of personally identifiable information.
7. We may from time to time update our compliance method.
8. We take a strong stance against any act that impairs the protection of personal data.
9. The website is managed by the Company to enhance customer service. In order to offer improved services and pertinent information to our visitors, the Company may collect your Personal Data when you make inquiries and/or sign up for an account on the Website. You are not required to provide the requested personal data; however, kindly note that opting not to do so may result in our inability to respond to your inquiries or provide you with our products or services.

1. How your Personal Data is collected

We may collect your Personal Data through the following methods:

1. Personal Data given to us directly

   We may collect your name, gender, e-mail address, telephone number and occupation when making an inquiry and/or sign up for an account on the Website and/or pursuant to item 3 below. We may also collect your personal data when you attend and interact with us, for example during campaigns, contests and events organized by us or another third-party organizer.

2. Personal Data collected automatically

   We may collect certain personal data when you visit and make a search on our Website, where we use cookies that is able to determine/store your Internet Protocol (IP) address and type of web browser used.

2. Purpose of Processing Personal Data

We may use the information for the purposes set out below and we will not use them for any other purpose without your consent.

1. Fulfilling orders or providing services.
2. To authenticate your identification when you use the Website.
3. To respond to your inquiry and/or resolve any complaints being put forward regarding our products or services.
4. To send you content information including newsletter, articles, write-ups and other insights.
5. To connect and communicate with you.
6. To disseminate information or details of events, seminars, conferences which may of interest to you.
7. To send you questionnaires for collecting statistical information to improve our products and services.

3. Disclosure of Personal Data

1. We may share your information within DPO International Group of companies and authorized representatives or third party service providers where you order and/or make enquiries on products or services in order to better serve you and for performing the purpose in item 2.
2. We may also disclose your information in the cases specified below:
   1. We may disclose your information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, the Company or others to the person concerned, the police or related authority.
   2. We may also disclose your information to comply with legal obligation, at the request of the authorities which may include but not limited to courts, enforcement officers, police, any other government authority request.

4. Protection and Security of Personal Data

We implement reasonable and appropriate security measures to safeguard the information you provide to us against any unauthorized use, access, alteration or loss of information you provide.

5. Access, correction, and deletion of Personal Data

1. You are allowed to access and review your information by visiting any of the sites on which you have registered. In addition, you can correct or delete your information upon request in writing being made to us. Kindly note, request for deletion of information may prevent you from accessing certain features of the Website, receiving updates or information from us, or utilizing our products or services that require such information.
2. You are allowed to request a Personal Data Request form and send your completed form by email given to make an application. The form may be requested to the following email of our Data Protection Officer, dataprotectionofficer@dpointernational.com indicating your name and ID/email registered (when inquiry is made) and specify the information that needs to be accessed, corrected or deleted.
3. For inquiries about access, correction, deletion of information or otherwise relating to misuse, breach or suspected misuse and/or breach of your information, please contact us at the above-mentioned email address:
4. For general inquiries not relating to personal data, please contact us at the following:

Customer Support
Email: info@dpointernational.com
Telephone No.: +603-4108 1282 (Open Monday to Friday, excluding national holidays, from 9 a.m. to 5 p.m.)

6. Use of cookies

This Website often requires the use of encrypted or non-encrypted cookies. A cookie is a small text file that the website sends to your device for the purpose of keeping records. It identifies your device, typically your web browser, but it cannot identify you as an individual.

Some cookies are reasonably necessary to operate our website while other cookies provide enhanced functionality, gather analytical data to improve performance.

Where legally required, you can choose whether to allow us or third parties to set cookies which are not strictly necessary for the functioning of the website via the cookie banner and settings provided on the website Cookie Settings.

7. Update on Privacy Notice

This Privacy Notice is subject to change without prior notice. We encourage you to review this Notice whenever you access our website to stay informed and avail the latest update.